Get the Customer Success job of your dreams.
Know the Basics
What are SaaS, Customer Success, and the different stages of a SaaS company
find the right CS jobs
Tips on how to search, where to find the right CS jobs, and how to network
Nail the interview
How to prepare, be confident and stand out during your CSM interviews
What's Included in the ebook:
Customer Success Basics
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What is Software as a Service or SaaS
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SaaS resources
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What is a Customer Success Manager (CSM)?
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The Day-to-Day of a CSM
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Responsibilities and skills
Finding a Customer Success Management Job
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Differences in a "Customer Success Manager" role
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Where to find a Customer Success Manager job?
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How to make your assets stand out (tips on resume + cover letter + LinkedIn)
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Networking
The Interview Process
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How to do your research (thoroughly!)
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Questions they'll ask you
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How to create an interview guide
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Question/Answer techniques
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Questions to ask your interviewer
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Red flags to look out for
CSM Tasks (Later stage of the interview)
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What to expect
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How to approach this task
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What are they expecting from you?
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How to WOW in your presentation
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Examples of presentation
Final Stage of the Interview:
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Call with CEO/Exec
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Compensation discussion
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Hear it from others
"Diana's "Ultimate Guide To Landing a Customer Success Job" was instrumental to me landing my new CS role. The guide was instrumental in preparing me in what to expect in the interview, especially regarding role play scenarios. The guide helped me to nail the interview and receive a six-figure offer within a week of the first interview. I highly recommend this guide for anybody transitioning into Customer Success."
-C. Simpson
