Fueling Success through Self-Service: A Playbook for Customer Success Leaders
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The Customer Success Project Blog
Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career.
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By: Colin Bhowmik, Customer Success Advocate Throughout my extensive career in Customer Success and Account Management, I've witnessed...
- Mar 22
- 6 min
From Reactive CSM to Strategic CS Powerhouse: The RISE System You Need
Have you ever felt like you're going through the motions in customer success (CS)? Like you're constantly putting out fires instead of...
- Mar 3
- 4 min
Customer Success Stakeholder Management: Identifying Client Stakeholders So You Can Manage Them Effectively
Your client stakeholders may all work at the same company, but that doesn’t mean they’re all on the same page. That's a hard lesson many...
- Feb 18
- 3 min
Surviving Account Transitions In Your New Customer Success Job
As a CSM, stepping into a new role can feel like navigating uncharted waters, especially when you're greeted with the challenge of...
- Feb 3
- 2 min
What Does Being "Strategic" Mean For Customer Success Managers?
"If Customer Success Managers (CSMs) were more 'strategic,' they would be better at their jobs." Years ago, when I was leading a team, I...
- Dec 7, 2023
- 6 min
How to get Interview-Ready For A Customer Success Job In 2024
With companies ramping up their teams for the new year and departments getting access to their 2024 budgets, January and February are...
- Sep 15, 2023
- 5 min
Where To Start If You Want A Customer Success Job: 4 Actionable Steps Breakdown
If you’re considering Customer Success as your next career move, you probably have a lot of questions. But the most important ones at the...
- Jul 27, 2023
- 6 min
Customer Success Manager Interview Presentations: How To Stand Out And Get The Job!
Confidence is key to nailing your customer success interview presentation.
- Jun 28, 2023
- 6 min
Cutting Back on Customer Success: Layoffs, ReOrgs & The Anti-CS Department Trend
In the fast-paced world of Software as a Service (SaaS), layoffs and reorgs are often seen as a necessary evil when companies face...
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