Your First Customer Success Job: Navigating Challenges And Achieving Success
Is your first job in customer success going to be hard? What can you expect from your first CS role? Here's how to navigate the challenges.
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The Customer Success Project Blog
Everything you need to know about Customer Success in one place: learn the basics, stand out in interviews, keep up with trends, and excel in your career.
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- Sep 29, 2021
- 3 min
Personal Branding Book Recommendation: Are You a Short or Long-Term Thinker?
You ever thought about gracing a stage (hey TedTalk 😉) or writing your very own book? It's possible! If we look around us, we'll find...
- Jul 21, 2021
- 2 min
50 Different Things You Can Post About As a Customer Success Manager
One of the common struggles I hear when people start posting on LinkedIn is that they don't know what to write about. And it's kinda...
- May 19, 2021
- 7 min
What I Learned By Building My Brand: Part 2 The Basics of LinkedIn for Brand Building as a CSM
I kinda picked LinkedIn as my go-to platform by mistake; I wasn't being all intentional about it! I was looking for a job and LinkedIn,...
- Apr 21, 2021
- 3 min
It's Harder To Be You Than You Might Think Recap: Struggles In CS, Being a Parent, and Branding
Here's the thing –– collectively, we spend a lot of time talking about the glitz and glam of Customer Success. I usually recap podcast...
- Mar 31, 2021
- 2 min
4 Bs of LinkedIn Part 1: Brand
On a previous post, I introduced the 4Bs of LinkedIn framework and in this post, we're going to focus on the first one... Brand It's...
- Mar 10, 2021
- 2 min
4 Bs of LinkedIn: Brand Building Framework For CS Professionals
If I had to breakdown the whys and hows of my brand-building journey on LinkedIn to this day, I'd sum it up with this framework. I...
- Feb 17, 2021
- 3 min
Cairo Amani On How She Built Her Professional Brand
I’m a good person to know. Or so I’ve been told a bunch of times. And every time I hear it I’m in awe. Every time someone connects with...
- Feb 3, 2021
- 3 min
Silencing The Little Voice Inside of Your Head That Says You're Not Good Enough to Build Your Brand
I recently posted a video on my LinkedIn about "not being good enough." On the one hand, I was thrilled to join Catalyst. It was...
- Jan 20, 2021
- 2 min
It's Not "Just" Building Your Brand: How Building Your Brand Forces You To Think Bigger
Before I started soaking my feet in "building my brand", I didn't really think past my 9-5. Yes, I read books, listened to podcasts here...
- Jan 6, 2021
- 3 min
3 Ways Communities Help You Build Your Brand In Customer Success
Before 2020, the term "community" to me meant a Slack channel I went to only when I remembered. Luckily, things have changed. The year...
- Dec 16, 2020
- 4 min
How To Find Time To Build Your Brand
Aside from the fear of putting yourself on display by creating content, another thing that stops people from diving into building their...
- Dec 2, 2020
- 2 min
Why LinkedIn Is The Right Platform To Build Your Brand: For CS Professionals
You could build your brand anywhere, but as a Customer Success professional, LinkedIn seems to be the right platform to do it. The...
- Nov 22, 2020
- 3 min
Three Questions to Ask Yourself Before You Begin Your Personal Brand Building Journey
The first few months of posting on LinkedIn were pretty sad. I would throw something out there, and the world did not give a pumpkin. Of...
- Nov 22, 2020
- 1 min
Podcast: How to Build Your Online Presence on LinkedIn
I had the pleasure of sitting down with Marija, the creator of the Women in Customer Success podcast, to talk about building your online...
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