Land a job in Customer Success (even if you're transitioning from another career)

Personal Branding Book Recommendation: Are You a Short or Long-Term Thinker?

You ever thought about gracing a stage (hey TedTalk 😉) or writing your very own book? It's possible! If we look around us, we'll find...

50 Different Things You Can Post About As a Customer Success Manager

One of the common struggles I hear when people start posting on LinkedIn is that they don't know what to write about. And it's kinda...

What I Learned By Building My Brand: Part 2 The Basics of LinkedIn for Brand Building as a CSM

I kinda picked LinkedIn as my go-to platform by mistake; I wasn't being all intentional about it! I was looking for a job and LinkedIn,...

It's Harder To Be You Than You Might Think Recap: Struggles In CS, Being a Parent, and Branding

Here's the thing –– collectively, we spend a lot of time talking about the glitz and glam of Customer Success. I usually recap podcast...

4 Bs of LinkedIn Part 1: Brand

On a previous post, I introduced the 4Bs of LinkedIn framework and in this post, we're going to focus on the first one... Brand It's...

4 Bs of LinkedIn: Brand Building Framework For CS Professionals

If I had to breakdown the whys and hows of my brand-building journey on LinkedIn to this day, I'd sum it up with this framework. I...

Silencing The Little Voice Inside of Your Head That Says You're Not Good Enough to Build Your Brand

I recently posted a video on my LinkedIn about "not being good enough." On the one hand, I was thrilled to join Catalyst. It was...

It's Not "Just" Building Your Brand: How Building Your Brand Forces You To Think Bigger

Before I started soaking my feet in "building my brand", I didn't really think past my 9-5. Yes, I read books, listened to podcasts here...

3 Ways Communities Help You Build Your Brand In Customer Success

Before 2020, the term "community" to me meant a Slack channel I went to only when I remembered. Luckily, things have changed. The year...

How To Find Time To Build Your Brand

Aside from the fear of putting yourself on display by creating content, another thing that stops people from diving into building their...

Why LinkedIn Is The Right Platform To Build Your Brand: For CS Professionals

You could build your brand anywhere, but as a Customer Success professional, LinkedIn seems to be the right platform to do it. The...

Three Questions to Ask Yourself Before You Begin Your Personal Brand Building Journey

The first few months of posting on LinkedIn were pretty sad. I would throw something out there, and the world did not give a pumpkin. Of...

Podcast: How to Build Your Online Presence on LinkedIn

I had the pleasure of sitting down with Marija, the creator of the Women in Customer Success podcast, to talk about building your online...