Where To Start If You Want A Customer Success Job: 4 Actionable Steps Breakdown
If you’re considering Customer Success as your next career move, you probably have a lot of questions. But the most important ones at the...
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The Customer Success Project Blog
Everything you need to know about Customer Success in one place: learn the basics, stand out in interviews, keep up with trends, and excel in your career.
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- Jul 27
- 6 min
Customer Success Manager Interview Presentations: How To Stand Out And Get The Job!
Confidence is key to nailing your customer success interview presentation.
- Oct 5, 2022
- 6 min
How Long Does it Take To Transition To Customer Success?
I often get the question: “How long does it take to transition to a Customer Success job?” And at the risk of sounding vague, my answer...
- Jul 11, 2022
- 5 min
SaaS Experience in Customer Success: What is it and Why is it "Required"?
It’s hard to find a Customer Success job posting that doesn’t include the point: “X years of experience in SaaS” And as a person that has...
- Nov 11, 2021
- 4 min
How To Make Your LinkedIn Profile POP
There are two types of people in this world: Those who love LinkedIn and those who hate it. And I can see the argument on both sides. On...
- Nov 4, 2021
- 4 min
7 Resume Tips To Help You Land That Customer Success Manager Role
I absolutely do have a love-hate relationship with resumes. On one hand, it's a quick way to show all the ways that I'm qualified for a...
- Oct 8, 2021
- 2 min
Customer Success Certification and Courses, Do You Need Them To Get a Job?
If you've fallen into any rabbit holes while researching "Customer Success Manager", you've likely come across a handful of...
- Jun 18, 2021
- 1 min
4 Places To Find A Customer Success Job
Where to find Customer Success jobs. Here are 4 resources to use and what you should be aware of.
- May 7, 2021
- 5 min
Preparing For Customer Success Interviews: Part 3, Questions To Ask Your Interviewers (37 Examples)
My first job in Customer Success wasn’t exclusively “Customer Success.” It was a combination of many things. I was doing Onboarding,...
- Apr 28, 2021
- 5 min
Preparing For Customer Success Interviews Mini-Series: Part 2, Questions They'll Ask You
Welcome to part 2 of our mini-series on how to prepare for Customer Success interviews! Part 1 covered the research that goes into...
- Apr 14, 2021
- 5 min
Preparing For Customer Success Interviews Mini-Series: Part 1, Doing The Research
You know when you're dropping the ball so bad on an interview? Like you almost want to reach over and say, "can I just leave?" I wanted...
- Feb 25, 2021
- 4 min
How I Landed My Customer Success Dream Job During the Pandemic: Erika Villarreal
I had never been out of a job until last June 2020. I spent my last 10 years working for the same company and the pandemic made me...
- Jan 13, 2021
- 4 min
Three Mistakes I Made In My Customer Success Job Search Journey
As I write this, the COVID-19 pandemic is still in full swing and with it, it's claimed many jobs. Whether you're a seasoned CS...
- Jan 6, 2021
- 3 min
3 Ways Communities Help You Build Your Brand In Customer Success
Before 2020, the term "community" to me meant a Slack channel I went to only when I remembered. Luckily, things have changed. The year...
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