Land a job in Customer Success (even if you're transitioning from another career)

How Long Does it Take To Transition To Customer Success?

I often get the question: “How long does it take to transition to a Customer Success job?” And at the risk of sounding vague, my answer...

SaaS Experience in Customer Success: What is it and Why is it "Required"?

It’s hard to find a Customer Success job posting that doesn’t include the point: “X years of experience in SaaS” And as a person that has...

How To Make Your LinkedIn Profile POP

There are two types of people in this world: Those who love LinkedIn and those who hate it. And I can see the argument on both sides. On...

Customer Success Certification and Courses, Do You Need Them To Get a Job?

If you've fallen into any rabbit holes while researching "Customer Success Manager", you've likely come across a handful of...

4 Places To Find A Customer Success Job

Where to find Customer Success jobs. Here are 4 resources to use and what you should be aware of.

Preparing For Customer Success Interviews: Part 3, Questions To Ask Your Interviewers (37 Examples)

My first job in Customer Success wasn’t exclusively “Customer Success.” It was a combination of many things. I was doing Onboarding,...

Preparing For Customer Success Interviews Mini-Series: Part 1, Doing The Research

You know when you're dropping the ball so bad on an interview? Like you almost want to reach over and say, "can I just leave?" I wanted...

How I Landed My Customer Success Dream Job During the Pandemic: Erika Villarreal

I had never been out of a job until last June 2020. I spent my last 10 years working for the same company and the pandemic made me...

Three Mistakes I Made In My Customer Success Job Search Journey

As I write this, the COVID-19 pandemic is still in full swing and with it, it's claimed many jobs. Whether you're a seasoned CS...

3 Ways Communities Help You Build Your Brand In Customer Success

Before 2020, the term "community" to me meant a Slack channel I went to only when I remembered. Luckily, things have changed. The year...