Where To Start If You Want A Customer Success Job: 4 Actionable Steps Breakdown
If you’re considering Customer Success as your next career move, you probably have a lot of questions. But the most important ones at the...
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The Customer Success Project Blog
Everything you need to know about Customer Success in one place: learn the basics, stand out in interviews, keep up with trends, and excel in your career.
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- Aug 1, 2022
- 4 min
Customer Success Terminology: In Plain English
Welcome to the easiest breakdown of Customer Success terms you’ll hear being thrown around! Bookmark this article if you’re getting...
- Jul 11, 2022
- 5 min
SaaS Experience in Customer Success: What is it and Why is it "Required"?
It’s hard to find a Customer Success job posting that doesn’t include the point: “X years of experience in SaaS” And as a person that has...
- Oct 8, 2021
- 2 min
Customer Success Certification and Courses, Do You Need Them To Get a Job?
If you've fallen into any rabbit holes while researching "Customer Success Manager", you've likely come across a handful of...
- Jul 29, 2021
- 3 min
Are There Other Roles In Customer Success Besides Customer Success Manager?
I talk A LOT about Customer Success, specifically around Customer Success Management but there are other options that I want to share...
- Jun 30, 2021
- 4 min
What is Customer Success Management? From a Customer Success Manager's Point of View
⚠️If you're looking for a scholarly answer, this post ain't it! ⚠️ I'm not even going to pretend that I have all the answers here. In...
- Jan 27, 2021
- 3 min
Customer Success Job Tip: Mini SaaS Crash Course
My first few days at Hotjar, a Software as a Service (SaaS) company, were filled with A LOT of new buzzwords. MRR, ARR, ARPA, ARPU,...
- Jan 13, 2021
- 4 min
Three Mistakes I Made In My Customer Success Job Search Journey
As I write this, the COVID-19 pandemic is still in full swing and with it, it's claimed many jobs. Whether you're a seasoned CS...
- Dec 9, 2020
- 1 min
Customer Success: Where To Start?
Let's be real...there's A LOT of information out there about Customer Success. It's very easy to get overwhelmed, and rightfully so. As...
- Oct 17, 2020
- 1 min
Day In The Life Of A Customer Success Manager
What does a CSM do day in and day out? It depends... The answer depends on your industry, it depends on your customer segment and even...
- Oct 17, 2020
- 2 min
How Do People Get Into Customer Success?
I asked my CS peers on LinkedIn to share their stories about how they got into Customer Success and guess what? Everyone's story was...
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