Land a job in Customer Success (even if you're transitioning from another career)

Customer Success Terminology: In Plain English

Welcome to the easiest breakdown of Customer Success terms you’ll hear being thrown around! Bookmark this article if you’re getting...

SaaS Experience in Customer Success: What is it and Why is it "Required"?

It’s hard to find a Customer Success job posting that doesn’t include the point: “X years of experience in SaaS” And as a person that has...

7 Resume Tips To Help You Land That Customer Success Manager Role

I absolutely do have a love-hate relationship with resumes. On one hand, it's a quick way to show all the ways that I'm qualified for a...

Customer Success Certification and Courses, Do You Need Them To Get a Job?

If you've fallen into any rabbit holes while researching "Customer Success Manager", you've likely come across a handful of...

Are There Other Roles In Customer Success Besides Customer Success Manager?

I talk A LOT about Customer Success, specifically around Customer Success Management but there are other options that I want to share...

What is Customer Success Management? From a Customer Success Manager's Point of View

⚠️If you're looking for a scholarly answer, this post ain't it! ⚠️ I'm not even going to pretend that I have all the answers here. In...

Preparing For Customer Success Interviews Mini-Series: Part 2, Questions They'll Ask You

Welcome to part 2 of our mini-series on how to prepare for Customer Success interviews! Part 1 covered the research that goes into...

Customer Success Job Tip: Mini SaaS Crash Course

My first few days at Hotjar, a Software as a Service (SaaS) company, were filled with A LOT of new buzzwords. MRR, ARR, ARPA, ARPU,...

Three Mistakes I Made In My Customer Success Job Search Journey

As I write this, the COVID-19 pandemic is still in full swing and with it, it's claimed many jobs. Whether you're a seasoned CS...

Customer Success: Where To Start?

Let's be real...there's A LOT of information out there about Customer Success. It's very easy to get overwhelmed, and rightfully so. As...

Day In The Life Of A Customer Success Manager

What does a CSM do day in and day out? It depends... The answer depends on your industry, it depends on your customer segment and even...

How Do People Get Into Customer Success?

I asked my CS peers on LinkedIn to share their stories about how they got into Customer Success and guess what? Everyone's story was...