Jun 23, 20233 minYour First Customer Success Job: Navigating Challenges And Achieving SuccessIs your first job in customer success going to be hard? What can you expect from your first CS role? Here's how to navigate the challenges.
Oct 5, 20226 minHow Long Does it Take To Transition To Customer Success? I often get the question: “How long does it take to transition to a Customer Success job?” And at the risk of sounding vague, my answer...
Aug 1, 20224 minCustomer Success Terminology: In Plain EnglishWelcome to the easiest breakdown of Customer Success terms you’ll hear being thrown around! Bookmark this article if you’re getting...
Jul 11, 20225 minSaaS Experience in Customer Success: What is it and Why is it "Required"? It’s hard to find a Customer Success job posting that doesn’t include the point: “X years of experience in SaaS” And as a person that has...
Nov 11, 20214 minHow To Make Your LinkedIn Profile POP There are two types of people in this world: Those who love LinkedIn and those who hate it. And I can see the argument on both sides. On...
Nov 4, 20214 min7 Resume Tips To Help You Land That Customer Success Manager RoleI absolutely do have a love-hate relationship with resumes. On one hand, it's a quick way to show all the ways that I'm qualified for a...
Oct 8, 20212 minCustomer Success Certification and Courses, Do You Need Them To Get a Job?If you've fallen into any rabbit holes while researching "Customer Success Manager", you've likely come across a handful of...
Sep 29, 20213 minPersonal Branding Book Recommendation: Are You a Short or Long-Term Thinker?You ever thought about gracing a stage (hey TedTalk 😉) or writing your very own book? It's possible! If we look around us, we'll find...
Jul 29, 20213 minAre There Other Roles In Customer Success Besides Customer Success Manager? I talk A LOT about Customer Success, specifically around Customer Success Management but there are other options that I want to share...