The Customer Success Project Blog

Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career.

Your First Customer Success Job: Navigating Challenges And Achieving Success

Is your first job in customer success going to be hard? What can you expect from your first CS role? Here's how to navigate the challenges.

How Long Does it Take To Transition To Customer Success?

I often get the question: “How long does it take to transition to a Customer Success job?” And at the risk of sounding vague, my answer...

Customer Success Terminology: In Plain English

Welcome to the easiest breakdown of Customer Success terms you’ll hear being thrown around! Bookmark this article if you’re getting...

SaaS Experience in Customer Success: What is it and Why is it "Required"?

It’s hard to find a Customer Success job posting that doesn’t include the point: “X years of experience in SaaS” And as a person that has...

How To Make Your LinkedIn Profile POP

There are two types of people in this world: Those who love LinkedIn and those who hate it. And I can see the argument on both sides. On...

7 Resume Tips To Help You Land That Customer Success Manager Role

I absolutely do have a love-hate relationship with resumes. On one hand, it's a quick way to show all the ways that I'm qualified for a...

Customer Success Certification and Courses, Do You Need Them To Get a Job?

If you've fallen into any rabbit holes while researching "Customer Success Manager", you've likely come across a handful of...

Personal Branding Book Recommendation: Are You a Short or Long-Term Thinker?

You ever thought about gracing a stage (hey TedTalk 😉) or writing your very own book? It's possible! If we look around us, we'll find...

Are There Other Roles In Customer Success Besides Customer Success Manager?

I talk A LOT about Customer Success, specifically around Customer Success Management but there are other options that I want to share...