The Customer Success Project Blog

Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career.

50 Different Things You Can Post About As a Customer Success Manager

One of the common struggles I hear when people start posting on LinkedIn is that they don't know what to write about. And it's kinda...

What is Customer Success Management? From a Customer Success Manager's Point of View

⚠️If you're looking for a scholarly answer, this post ain't it! ⚠️ I'm not even going to pretend that I have all the answers here. In...

4 Places To Find A Customer Success Job

Where to find Customer Success jobs. Here are 4 resources to use and what you should be aware of.

What I Learned By Building My Brand: Part 2 The Basics of LinkedIn for Brand Building as a CSM

I kinda picked LinkedIn as my go-to platform by mistake; I wasn't being all intentional about it! I was looking for a job and LinkedIn,...

Preparing For Customer Success Interviews: Part 3, Questions To Ask Your Interviewers (37 Examples)

My first job in Customer Success wasn’t exclusively “Customer Success.” It was a combination of many things. I was doing Onboarding,...

Preparing For Customer Success Interviews Mini-Series: Part 2, Questions They'll Ask You

Welcome to part 2 of our mini-series on how to prepare for Customer Success interviews! Part 1 covered the research that goes into...

It's Harder To Be You Than You Might Think Recap: Struggles In CS, Being a Parent, and Branding

Here's the thing –– collectively, we spend a lot of time talking about the glitz and glam of Customer Success. I usually recap podcast...

Preparing For Customer Success Interviews Mini-Series: Part 1, Doing The Research

You know when you're dropping the ball so bad on an interview? Like you almost want to reach over and say, "can I just leave?" I wanted...

4 Bs of LinkedIn Part 1: Brand

On a previous post, I introduced the 4Bs of LinkedIn framework and in this post, we're going to focus on the first one... Brand It's...