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The Customer Success Project Blog
Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career.
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50 Different Things You Can Post About As a Customer Success Manager
One of the common struggles I hear when people start posting on LinkedIn is that they don't know what to write about. And it's kinda...
Jul 21, 20212 min read


What is Customer Success Management? From a Customer Success Manager's Point of View
⚠️If you're looking for a scholarly answer, this post ain't it! ⚠️ I'm not even going to pretend that I have all the answers here. In...
Jun 30, 20214 min read


4 Places To Find A Customer Success Job
Where to find Customer Success jobs. Here are 4 resources to use and what you should be aware of.
Jun 18, 20211 min read


What I Learned By Building My Brand: Part 2 The Basics of LinkedIn for Brand Building as a CSM
I kinda picked LinkedIn as my go-to platform by mistake; I wasn't being all intentional about it! I was looking for a job and LinkedIn,...
May 19, 20217 min read


Preparing For Customer Success Interviews: Part 3, Questions To Ask Your Interviewers (37 Examples)
My first job in Customer Success wasn’t exclusively “Customer Success.” It was a combination of many things. I was doing Onboarding,...
May 7, 20215 min read


Preparing For Customer Success Interviews Mini-Series: Part 2, Questions They'll Ask You
Welcome to part 2 of our mini-series on how to prepare for Customer Success interviews! Part 1 covered the research that goes into...
Apr 28, 20215 min read


It's Harder To Be You Than You Might Think Recap: Struggles In CS, Being a Parent, and Branding
Here's the thing –– collectively, we spend a lot of time talking about the glitz and glam of Customer Success. I usually recap podcast...
Apr 21, 20213 min read


Preparing For Customer Success Interviews Mini-Series: Part 1, Doing The Research
You know when you're dropping the ball so bad on an interview? Like you almost want to reach over and say, "can I just leave?" I wanted...
Apr 14, 20215 min read


4 Bs of LinkedIn Part 1: Brand
On a previous post, I introduced the 4Bs of LinkedIn framework and in this post, we're going to focus on the first one... Brand It's...
Mar 31, 20212 min read
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