Sep 2, 20207 minPodcast Recap: What Customer Success Can Do To Improve Alignment With Sales Hey Customer Success, we’ve got some work to do! Yes, we’re all fighting the same fight, “Sales <> CS lack alignment” but there are some...
Aug 25, 20207 minPodcast Recap: How To Ask Strategic Open-Ended Questions (with examples) PT. 2Asking open-ended questions as a Customer Success Manager is a skill we all need to develop––but it takes hard work and practice. So...
Aug 19, 20207 minPodcast Recap: How To Ask Strategic Open-Ended Questions (with examples) PT. 1 “How to ask customers better questions” “How can I be more strategic with my questions” These are some of the common questions that I see...
Aug 12, 20204 minPodcast Recap: Building a Renewal Playbook In 5 Steps Renewals are complicated. From company to company, different teams may handle renewals, and/or the renewal process may be different for...
Jul 29, 20203 minPodcast Recap: A Simple Explanation of the Difference Between Customer Success and Customer ExperienceTwo functions that always get confused 🥁 Customer Experience and Customer Success. There’s plenty of overlap between the two but there...
Jul 15, 20205 minPodcast Recap: How to Get Into Customer Success & GrowHow to get into Customer Success and grow through promotions. The Story of Georgia Harrison, Director of CS EMEA at Braze.
Jul 1, 20205 minPodcast Recap: Going D.E.E.P. With Success-Driven OutcomesPaul Henderson’s book, The Outcome Generation, starts with a story that may sound familiar to some of us. Our solution is working great...
Jun 24, 20205 minPodcast Recap: Customer Journey Mapping For Scrappy TeamsDocumenting your customer’s journey is a great way to build empathy and understand your customers. It’s a smart investment to make but it...
Jun 17, 20206 minPodcast Recap: Developing a Consulting Mindset in Customer SuccessThe role of a Customer Success Manager (CSM) has at times fallen under the area of consulting. If we peel this back, we know that serving...