If you ask anyone what "Customer Success" is, they'll likely include the term "proactive" in their description. It's an awesome buzzword...

Here’s a little secret… It seems like a lot of people in Customer Success aren’t clear on what a Quarterly Business Review (QBR) is. I...

Your tool could be a walk in the park, and even then, people could fail to adopt your product. We’re probably all familiar with Slack ––...