Customer Success Coaching

Service Description

Being a Customer Success Manager is NOT easy. There are so many things that you’re responsible for: Forming relationships Creating and executing strategy Putting out fires An inbox that never quits And this is just a sprinkle compared to all the other things that are on your plate. If you sometimes feel like you’re running in circles or your constantly questioning yourself (hello imposter syndrome) you’re not alone. After working with countless CSMs in different capacities, it turns out a lot of them are feeling the same and this sucks! I want CSMs to feel confident, to grow within their careers, get promoted, and secure the bag 💰 Who am I? Hey there, I’m Diana De Jesus, I’ve worked in the tech space for the past 7 years and in my most recent years, I’ve been working as a Customer Success Manager for B2B SaaS companies. In 2020, I locked in my dream CSM job at Catalyst, the hottest Customer Success Platform and I was named a top 100 CSM strategist. And then in 2021, I was recognized as one of the top 25 most influential Customer Success professionals. I’ve helped countless people break into Customer Success through my resources and coaching calls. And in this series of sessions, my focus is all on helping you GROW as a Customer Success Manager. Whether you’re a new CSM or you’ve been around for a bit and want to find your groove, these sessions are for you. How I can help you" I’m here to listen to your challenges and help you build a plan to address them. My goal is to give you the tools you need to take action. Here are some ideas of what we can discuss: Time management as a CSM Handling tricky customer conversations Giving feedback internally/externally Taking the first step with building a process How to stand out in your team Working towards that BIG promotion Getting your customer from tactical to strategic Polishing your discovery skills Do you have a personal development budget? If you do, you may be able to get reimbursed for these sessions! If you want to book a bundle of sessions, I may be able to offer a discount and charge your company directly. You can email me at hi@thecustomersuccessproject.com if you're interested.

Cancelation Policy

To cancel or reschedule our call, please reach out to us via email at hi@thecustomersuccessproject.com

Contact Details

• Poughkeepsie, NY, USA

  hi@thecustomersuccessproject.com

• New York, NY, USA

  hi@thecustomersuccessproject.com