Hi there 👋 my name is Diana De Jesus, and I am the creator of The Customer Success Project.
About a year and a half ago, I felt lost in my career journey. I had an idea of what I wanted to do (focus on customer retention in the SaaS space), but without the traditional experience behind me, it was hard to make a move.
At that moment, I realized that I just had a piece of paper that was taking the driver's seat in my professional career. I didn't have many connections, I was a hard worker, but only my teammates and I knew that, and "passion" alone wasn't helping me land a new job.
Thanks to helpful advice from a friend, I decided to "create my own experience" and started keepthecustomer.com, a blog where I recapped podcast episodes around customer retention.
I also started becoming more active on LinkedIn and learning from CS professionals. I've made plenty of mistakes within this time, but I also racked up on so many skills– which I'll share here with you.
This journey was what helped me make the transition into a more traditional Customer Success role. It helped me 5X my learning in the field, recognized me as one of the Top 100 CS Strategists of 2020, made the way to land my dream job as a CSM at Catalyst, and lastly, gifted me countless professional relationships.
The resources shared on this site are here to help you either break into Customer Success or show you the ropes of building your brand in Customer Success.