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Sustainable growth for many B2B SaaS companies is achieved through Customer Success.


Hi, I'm Diana, and throughout my career in SaaS, I have taken on various roles, such as Team Lead, Customer Success Manager, and Customer Marketing Manager at prominent startups.


Working with over 50 Customer Success teams, I have assisted them in streamlining their operations and unlocking their team's potential through coaching. My objectives are simple:

  1. Help Customer Success professionals thrive in their careers

  2. Help companies retain their customers

  3. Help the CS community grow

That's why I created The Customer Success Project! An organization dedicated to helping CS professionals in their career journey through insights, events and services. 

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