Sustainable growth for many B2B SaaS companies is achieved through Customer Success.
Hi, I'm Diana, and throughout my career in SaaS, I have taken on various roles, such as Team Lead, Customer Success Manager, and Customer Marketing Manager at prominent startups.
Working with over 50 Customer Success teams, I have assisted them in streamlining their operations and unlocking their team's potential through coaching. My objectives are simple:
Help Customer Success professionals thrive in their careers
Help companies retain their customers
Help the CS community grow
That's why I created The Customer Success Project! An organization dedicated to helping CS professionals in their career journey through insights, events and services.