Land a job in Customer Success (even if you're transitioning from another career)

It’s hard to find a Customer Success job posting that doesn’t include the point: “X years of experience in SaaS” And as a person that has been in SaaS for nearly eight years now, I can’t understand why this is such a massive deal-breaker for some companies, so I had to do some digging. I Googled quite a bit but came up empty. The only resources I found on SaaS explained things like Cloud SaaS and B2B SaaS – I was looking for “why do I need SaaS experience to do my job as a Cu

You ever thought about gracing a stage (hey TedTalk 😉) or writing your very own book? It's possible! If we look around us, we'll find people out there doing these things. So the question is, how do we get there? This week, one of my favorite authors, Dorie Clark, dropped a new book "The Long Game: How to be a long-term thinker in a short-term world". I'm just a few chapters in and already I've introduced a new habit in my life to get me closer to long-term thinking (i.e., I