Updated: Nov 23, 2020
What does a CSM do day in and day out?
The answer depends on your industry, it depends on your customer segment and even how your company views Customer Success.
While I was at Spoke, I created this video I published on LinkedIn to give some visibility into my day as a Customer Success Manager. I figured I'd share it here with you as well.
I have also shared my day-to-day in this article written by InHerSight which also includes a typical day shared by other CSMs.
Do you have any questions? Leave a comment, and I'll be happy to answer.