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Day In The Life Of A Customer Success Manager

Updated: Nov 23, 2020



What does a CSM do day in and day out?


It depends...


The answer depends on your industry, it depends on your customer segment and even how your company views Customer Success.


While I was at Spoke, I created this video I published on LinkedIn to give some visibility into my day as a Customer Success Manager. I figured I'd share it here with you as well.


I have also shared my day-to-day in this article written by InHerSight which also includes a typical day shared by other CSMs.


Do you have any questions? Leave a comment, and I'll be happy to answer.

1 Comment


Haley Lundgren
Haley Lundgren
Dec 15, 2020

I also start my day with my personal planner! it gives me direction for my day and keeps me mindful of what I want accomplished for the entire week to maintain a healthy work/life balance. Love to see you use this too. I carry this mentality into my day-to-day job operations as well.

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