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Learn what "strategic" means and the step-by-step action plan to become a more "strategic" CSM.
Whether you're looking to sharpen your skills or empower your team, this guide is your key to unlocking a more strategic and fulfilling path in the world of customer success. It demystifies what it truly means to be "strategic" in Customer Success and offers actionable insights and real-world examples to enhance your approach.
You'll explore the pivotal differences between strategic and non-strategic CSMs, learn how to lead impactful conversations, and discover the tools needed to implement your strategic tactics in your daily work. This guide isn't just about theory; it's a practical playbook to help you or your team become more proactive, insightful, and effective in driving customer success.