Jun 10, 20206 minPodcast Recap: Sales Leader Explains The Relationship Between Sales & Customer SuccessThe relationship between Sales and Customer Success isn’t ideal––and this may be an understatement. So when I saw that Justin Welsh, one...
Jun 3, 20204 minQuick and Free Way to Measure NPSYou need to get a pulse on how your customers are doing but you don’t want to spend months researching a tool or implementing a...
May 27, 20205 minPodcast Recap: Creating a Continued Onboarding ExperienceIf you want to make the biggest impact on retention, you need to focus on your user’s onboarding experience. You don’t believe me? Here’s...
May 20, 20207 minPodcast Recap: The Evolution of Customer Success at a Growing StartupStartups are booming! It feels like every time we blink, there’s a new company out there. In 2016 alone, 69% of U.S. entrepreneurs...
May 13, 20206 minPodcast Recap: Career Development in Customer SuccessIf career development has been on your mind, you’re not alone! Regardless of your title, individual contributor or manager, focusing on...
May 6, 20206 minCustomer Success at a Product-Led CompanyCreating a successful product-led company doesn’t come easy! But luckily for us, we’ve seen plenty of examples of companies that have led...
Apr 29, 20204 minPodcast Recap: Customer Success Influences Company ValuationProving the ROI of Customer Success is a hot topic 🔥 For other teams, things are much clearer: Sales = attaining new business Marketing...
Apr 22, 20205 minPodcast Recap: Individual Contributor to VP of Global Customer SuccessA lot of Customer Success Managers aspire to be in leadership. So what’s it like to go from Individual contributor to VP of a global...
Apr 15, 20205 minPodcast Recap: How a CCO Drives Customer Relationship“In traditional businesses, the customer relationship ends with a purchase. But in subscription business, the customer relationship...