The Customer Success Project Blog

Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career.

How To Find Time To Build Your Brand

Aside from the fear of putting yourself on display by creating content, another thing that stops people from diving into building their...

Why LinkedIn Is The Right Platform To Build Your Brand: For CS Professionals

You could build your brand anywhere, but as a Customer Success professional, LinkedIn seems to be the right platform to do it. The...

Three Questions to Ask Yourself Before You Begin Your Personal Brand Building Journey

The first few months of posting on LinkedIn were pretty sad. I would throw something out there, and the world did not give a pumpkin. Of...

Podcast: How to Build Your Online Presence on LinkedIn

I had the pleasure of sitting down with Marija, the creator of the Women in Customer Success podcast, to talk about building your online...

Day In The Life Of A Customer Success Manager

What does a CSM do day in and day out? It depends... The answer depends on your industry, it depends on your customer segment and even...

How Do People Get Into Customer Success?

I asked my CS peers on LinkedIn to share their stories about how they got into Customer Success and guess what? Everyone's story was...

Podcast Recap: Quarterly Business Reviews Best Practices: Customer Success

Here’s a little secret… It seems like a lot of people in Customer Success aren’t clear on what a Quarterly Business Review (QBR) is. I...

Podcast Recap: Change Management: Driving Customer Adoption in Customer Success

Your tool could be a walk in the park, and even then, people could fail to adopt your product. We’re probably all familiar with Slack ––...

Customer Success Leader: Tips From Kristi Faltorusso

Customer Success Leader: Career growth in Customer Success, learn from Kristi Faltorusso, a Customer Success Leader.