Dec 16, 20204 minHow To Find Time To Build Your BrandAside from the fear of putting yourself on display by creating content, another thing that stops people from diving into building their...
Dec 2, 20202 minWhy LinkedIn Is The Right Platform To Build Your Brand: For CS Professionals You could build your brand anywhere, but as a Customer Success professional, LinkedIn seems to be the right platform to do it. The...
Nov 22, 20203 minThree Questions to Ask Yourself Before You Begin Your Personal Brand Building JourneyThe first few months of posting on LinkedIn were pretty sad. I would throw something out there, and the world did not give a pumpkin. Of...
Nov 22, 20201 minPodcast: How to Build Your Online Presence on LinkedIn I had the pleasure of sitting down with Marija, the creator of the Women in Customer Success podcast, to talk about building your online...
Oct 17, 20201 minDay In The Life Of A Customer Success ManagerWhat does a CSM do day in and day out? It depends... The answer depends on your industry, it depends on your customer segment and even...
Oct 17, 20202 minHow Do People Get Into Customer Success? I asked my CS peers on LinkedIn to share their stories about how they got into Customer Success and guess what? Everyone's story was...
Oct 14, 20205 minPodcast Recap: Quarterly Business Reviews Best Practices: Customer Success Here’s a little secret… It seems like a lot of people in Customer Success aren’t clear on what a Quarterly Business Review (QBR) is. I...
Sep 23, 20205 minPodcast Recap: Change Management: Driving Customer Adoption in Customer SuccessYour tool could be a walk in the park, and even then, people could fail to adopt your product. We’re probably all familiar with Slack ––...
Sep 16, 20205 minCustomer Success Leader: Tips From Kristi FaltorussoCustomer Success Leader: Career growth in Customer Success, learn from Kristi Faltorusso, a Customer Success Leader.