The Customer Success Project Blog 

When building new features or defining your positioning strategy, there’s one voice that has to have a seat at the table… Your Customers...

The relationship between Success and Sales is a turbulent one. On one hand, we both need each other to make things work but on the other...

In the past, I’ve recapped episodes about different metrics including retention and upsell/expansion. But on this post, I want to take a...

Here’s a big question in SaaS right now… 🤔 Who owns what? This question is everywhere! Who owns retention? Who owns upselling &...

If you’re not at least slightly concerned about the implications the coronavirus crisis has on the economy, you haven’t been glued to a...

Customer Success is one of the fastest-growing careers right now! Since 2015, LinkedIn reports that the role has grown by 736%,...

Want to predict churn? 🔮 Three letters can help you with that… Hey everyone 👋, in this post, I’ll be recapping a podcast episode hosted...

Hey everyone 👋 and welcome to the Inside Intercom with Val Geisler recap! The details Val Geisler is an email queen! She helps SaaS...

If customer adoption and retention is on your mind, this is one workshop you don’t want to miss! Hey everyone 👋, in this post, I’ll be...