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The Customer Success Project Blog
Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career.
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Podcast Recap: How To Make Voice of the Customer(VoC) Work
When building new features or defining your positioning strategy, there’s one voice that has to have a seat at the table… Your Customers...
Apr 8, 20204 min read


Podcast Recap: Tackling Bad Fit Customers With Success & Sales
The relationship between Success and Sales is a turbulent one. On one hand, we both need each other to make things work but on the other...
Apr 2, 20205 min read


Podcast Recap: Don’t Fall for a North Start Metric
In the past, I’ve recapped episodes about different metrics including retention and upsell/expansion. But on this post, I want to take a...
Mar 27, 20205 min read


Podcast Recap: Generating $100M in Expansion Revenue Without Focusing on Revenue
Here’s a big question in SaaS right now… 🤔 Who owns what? This question is everywhere! Who owns retention? Who owns upselling &...
Mar 19, 20205 min read


Podcast Recap: Customer Success During Economic Crisis
If you’re not at least slightly concerned about the implications the coronavirus crisis has on the economy, you haven’t been glued to a...
Mar 11, 20204 min read


Podcast Recap: Customer Success - The Answer to Scaling
Customer Success is one of the fastest-growing careers right now! Since 2015, LinkedIn reports that the role has grown by 736%,...
Mar 4, 20205 min read


Podcast Recap: How to Predict Churn with NPS
Want to predict churn? 🔮 Three letters can help you with that… Hey everyone 👋, in this post, I’ll be recapping a podcast episode hosted...
Dec 4, 20196 min read


Podcast Recap: It All Starts With Onboarding- Val + Intercom
Hey everyone 👋 and welcome to the Inside Intercom with Val Geisler recap! The details Val Geisler is an email queen! She helps SaaS...
Nov 19, 20192 min read


Podcast Recap: How a Hypergrowth SaaS Company Keeps Customers
If customer adoption and retention is on your mind, this is one workshop you don’t want to miss! Hey everyone 👋, in this post, I’ll be...
Nov 18, 20195 min read
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