The Customer Success Project Blog

Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career.

Podcast Recap: How To Make Voice of the Customer(VoC) Work

When building new features or defining your positioning strategy, there’s one voice that has to have a seat at the table… Your Customers...

Podcast Recap: Tackling Bad Fit Customers With Success & Sales

The relationship between Success and Sales is a turbulent one. On one hand, we both need each other to make things work but on the other...

Podcast Recap: Don’t Fall for a North Start Metric

In the past, I’ve recapped episodes about different metrics including retention and upsell/expansion. But on this post, I want to take a...

Podcast Recap: Generating $100M in Expansion Revenue Without Focusing on Revenue

Here’s a big question in SaaS right now… 🤔 Who owns what? This question is everywhere! Who owns retention? Who owns upselling &...

Podcast Recap: Customer Success During Economic Crisis

If you’re not at least slightly concerned about the implications the coronavirus crisis has on the economy, you haven’t been glued to a...

Podcast Recap: Customer Success - The Answer to Scaling

Customer Success is one of the fastest-growing careers right now! Since 2015, LinkedIn reports that the role has grown by 736%,...

Podcast Recap: How to Predict Churn with NPS

Want to predict churn? 🔮 Three letters can help you with that… Hey everyone 👋, in this post, I’ll be recapping a podcast episode hosted...

Podcast Recap: It All Starts With Onboarding- Val + Intercom

Hey everyone 👋 and welcome to the Inside Intercom with Val Geisler recap! The details Val Geisler is an email queen! She helps SaaS...

Podcast Recap: How a Hypergrowth SaaS Company Keeps Customers

If customer adoption and retention is on your mind, this is one workshop you don’t want to miss! Hey everyone 👋, in this post, I’ll be...