The Customer Success Project Blog 

If you ask anyone what "Customer Success" is, they'll likely include the term "proactive" in their description. It's an awesome buzzword...

If I had to breakdown the whys and hows of my brand-building journey on LinkedIn to this day, I'd sum it up with this framework. I...

I had never been out of a job until last June 2020. I spent my last 10 years working for the same company and the pandemic made me...

I’m a good person to know. Or so I’ve been told a bunch of times. And every time I hear it I’m in awe. Every time someone connects with...

I recently posted a video on my LinkedIn about "not being good enough." On the one hand, I was thrilled to join Catalyst. It was...

My first few days at Hotjar, a Software as a Service (SaaS) company, were filled with A LOT of new buzzwords. MRR, ARR, ARPA, ARPU,...

Before I started soaking my feet in "building my brand", I didn't really think past my 9-5. Yes, I read books, listened to podcasts here...

As I write this, the COVID-19 pandemic is still in full swing and with it, it's claimed many jobs. Whether you're a seasoned CS...

Before 2020, the term "community" to me meant a Slack channel I went to only when I remembered. Luckily, things have changed. The year...