The Customer Success Project Blog

Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career.

How To Be Proactive in Customer Success

If you ask anyone what "Customer Success" is, they'll likely include the term "proactive" in their description. It's an awesome buzzword...

4 Bs of LinkedIn: Brand Building Framework For CS Professionals

If I had to breakdown the whys and hows of my brand-building journey on LinkedIn to this day, I'd sum it up with this framework. I...

How I Landed My Customer Success Dream Job During the Pandemic: Erika Villarreal

I had never been out of a job until last June 2020. I spent my last 10 years working for the same company and the pandemic made me...

Cairo Amani On How She Built Her Professional Brand

I’m a good person to know. Or so I’ve been told a bunch of times. And every time I hear it I’m in awe. Every time someone connects with...

Silencing The Little Voice Inside of Your Head That Says You're Not Good Enough to Build Your Brand

I recently posted a video on my LinkedIn about "not being good enough." On the one hand, I was thrilled to join Catalyst. It was...

Customer Success Job Tip: Mini SaaS Crash Course

My first few days at Hotjar, a Software as a Service (SaaS) company, were filled with A LOT of new buzzwords. MRR, ARR, ARPA, ARPU,...

It's Not "Just" Building Your Brand: How Building Your Brand Forces You To Think Bigger

Before I started soaking my feet in "building my brand", I didn't really think past my 9-5. Yes, I read books, listened to podcasts here...

Three Mistakes I Made In My Customer Success Job Search Journey

As I write this, the COVID-19 pandemic is still in full swing and with it, it's claimed many jobs. Whether you're a seasoned CS...

3 Ways Communities Help You Build Your Brand In Customer Success

Before 2020, the term "community" to me meant a Slack channel I went to only when I remembered. Luckily, things have changed. The year...