Mar 30, 20216 minHow To Be Proactive in Customer Success If you ask anyone what "Customer Success" is, they'll likely include the term "proactive" in their description. It's an awesome buzzword...
Mar 10, 20212 min4 Bs of LinkedIn: Brand Building Framework For CS ProfessionalsIf I had to breakdown the whys and hows of my brand-building journey on LinkedIn to this day, I'd sum it up with this framework. I...
Feb 25, 20214 minHow I Landed My Customer Success Dream Job During the Pandemic: Erika Villarreal I had never been out of a job until last June 2020. I spent my last 10 years working for the same company and the pandemic made me...
Feb 17, 20213 minCairo Amani On How She Built Her Professional Brand I’m a good person to know. Or so I’ve been told a bunch of times. And every time I hear it I’m in awe. Every time someone connects with...
Feb 3, 20213 minSilencing The Little Voice Inside of Your Head That Says You're Not Good Enough to Build Your BrandI recently posted a video on my LinkedIn about "not being good enough." On the one hand, I was thrilled to join Catalyst. It was...
Jan 27, 20213 minCustomer Success Job Tip: Mini SaaS Crash CourseMy first few days at Hotjar, a Software as a Service (SaaS) company, were filled with A LOT of new buzzwords. MRR, ARR, ARPA, ARPU,...
Jan 20, 20212 minIt's Not "Just" Building Your Brand: How Building Your Brand Forces You To Think BiggerBefore I started soaking my feet in "building my brand", I didn't really think past my 9-5. Yes, I read books, listened to podcasts here...
Jan 13, 20214 minThree Mistakes I Made In My Customer Success Job Search Journey As I write this, the COVID-19 pandemic is still in full swing and with it, it's claimed many jobs. Whether you're a seasoned CS...
Jan 6, 20213 min3 Ways Communities Help You Build Your Brand In Customer Success Before 2020, the term "community" to me meant a Slack channel I went to only when I remembered. Luckily, things have changed. The year...